Shipping and returns
Send
We will of course do our best to deliver your order as soon as possible. We aim to dispatch orders the same day, but within 2 working days at the latest. You will be kept informed by means of a track and trace code.
There is an indication of the delivery time on the product page. If for whatever reason we cannot meet this delivery time, we will of course inform you as soon as possible.
Delivery is via MyParcel. In general, the delivery will be in 1 to 3 working days take place.
Postage costs
When ordering one or two T-shirts pay you €2,95 shipping costs (letterbox package, so you don't have to stay at home for this). For orders of 3 or more T-shirts are the shipping costs €5,95.
| Number of T-shirts | Postage costs | Kind of packed |
| 1 - 2 | €2,95 | Mailbox |
| 3 + | €5,95 | regular |
Make a sustainable choice and have your T-shirts delivered to a pick-up point near you! The shipping costs for this are €4,95.
We also ship to the following European countries;
| Land | Postage costs | Delivery time |
| Belgium | €6,95 | 3-5 days |
| Germany | €6,99 | 3-5 days |
| France | €6,99 | 3-5 days |
| Denmark | €9,99 | 3-5 days |
| Italy | €9,99 | 3-5 days |
| Luxemburg | €8,99 | 3-5 days |
Do you have questions about the shipping costs? Please contact us by sending an email to customerservice@trackwalk.fashion.
Returns
It is of course possible that you want to return an order. Whatever the reason for return, you have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product
You will then be credited the full order amount including shipping costs, provided the product is unused and is returned in its original packaging. Only the costs for return are for your own account. RConsult the website of your carrier for the exact rates.
If the product, or its packaging, is damaged, we are forced to pass on this depreciation to you.
To exercise this right, you can contact us at customerservice@trackwalk.fashion. We will then provide you with the return address. We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.
Guarantee
We logically do our best to deliver the products you have ordered in top condition. However, it sometimes happens that an order breaks during transport or that something else happens that allows you to make a claim under warranty.
From a legal point of view, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will arrange for repair or replacement free of charge.
Complaints
It can always happen that something does not go quite as planned. We recommend that you notify us of any complaints immediately by emailing us customerservice@trackwalk.fashion. We take every complaint very seriously and will therefore take action immediately after making a complaint known.
If you have not received confirmation or updates of your order, we recommend that you check your spam box. Unfortunately, some of our emails still end up there.