It can always happen that something does not go quite as planned. We recommend that you first make complaints known to us by emailing to email@example.com We take every complaint very seriously and will take action immediately after making a complaint known.
If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/
Since 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.